Digital Innovation Lab AG, (hereinafter, “DIL”), with offices at Lyss, Busswilstrasse 16, Switzerland, MwSt: CHE-475.670.161, and with email address

Hereby informs the user how we deal with their personal information.


These personal details shall be processed solely to respond and deal with the requests for information made by subscribers, WHICH INCLUDES:

  • To manage your access to the services provided by the Website, your customer opinion on products, services or contents.
  • To carry out operations that relate to the management of customers concerning the contracts, orders, deliveries and invoices, and manage the unpaid invoices and possible disputes about the use of our products and services. By those purposes, the personal data will be kept as long as our relationship ends. The personal data shall be kept during preservation periods for legally stipulated liabilities.
  • To send advertising information on news and offers regarding the products and services, promotions and innovations related to the activity of THE COMPANY via any channel, including e-mail and chatbot.

If the USER consents to the personal data treatment for this purpose, the USER must check the box enabled on the WEBSITE or Service. The USER shall withdraw the consent at any time by contacting THE COMPANY or by clicking the before mentioned check box.

The legal basis for the processing is the freely given consent. You are requested, for this purpose, to give your consent to this privacy policy and accept these General Conditions. Failure to accept this privacy policy will imply that the services rendered and website contents offered by DIL shall not be made available and that the system subscription process shall be interrupted.


The user must complete all required fields form with truthful, complete and up-to-date information, except for details where completion is indicated as optional, for being strictly required by DIL in order to be capable of complying with the before named purposes. Otherwise, DIL does not deal with your request. Users guarantee that the personal details given to DIL are true and are responsible for notifying of any modification to them.


DIL informs the Users that by using the services will be proceeded by automated decision-making, including profiling. The aim of this treatment is the adequacy of the listed purposes named here before.


DIL reserves the right to amend this policy in order to adapt it to new regulations or case laws and industrial and/or commercial practice.

If DIL decides to change its Privacy Policy, it will post those changes on this page. This policy was last modified on July 13th, 2018.

Under all circumstances, users must read and expressly accept to consent the data treatment referred by this Privacy Policy, before using the services.

DIL has adopted the Data protection security legally required and strives to install additional technical measures and means within its scope to avoid the loss, misuse, alteration, unauthorised access to and theft of the personal details provided. DIL agrees to use all of the details sent by registered users with the utmost confidentiality and resilience.

DIL will store the personal data until the personal data are no longer necessary for the purposes for which they were collected or when the data subject withdraws consent on which the processing is based. Hence, shall not be applied, and the personal data will keep stored when that processing is necessary for compliance with a legal obligation.


DIL guarantees that under no circumstances shall it notify, or transfer said details to third parties, except where expressly authorised by the users. The data could be communicated to the following third-party recipients: Public Administrations for compliance with legal obligations. They can also communicate to the following categories of recipients: Suppliers of electronic communications services and online office automation, hosting, SaaS services such as CRM/ERP, management, accounting, auditing and lawyers. DIL could transfer personal data to recipients located in the United States of America, who are included in the Privacy Shield list, which has a decision to adopt the European Commission.


Users are, at any time, entitled to exercise their rights of access, rectification, erasure, restriction of processing, data portability, not to be subject to a decision based solely on automated processing, including profiling, and object, by contacting DIL and sending written notification to legal@DIL, attaching a copy of their National Identity Document or another equivalent identity document. The users have the right to withdraw consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal. The users have, as well, the right to lodge a complaint with a supervisory authority.


By using the services, you consent to the use of cookies by this Cookies Policy. You will have seen a pop up to this effect on the first visit to this website (with the following: In this website we use third-party cookies to improve our services by analysing the user’s browsing actions. If you continue browsing, we consider that you accept their use. For this privacy and cookies policy, “continue browsing” means clicking on any button or link to the web page, downloading any content from it or scrolling.); although it will not usually appear on subsequent visits; you may withdraw your consent at any time by following the instructions below.


DIL uses information obtained about you from cookies or similar technology. Cookies are text files containing small amounts of information which DIL downloads onto your computer or device when you visit the websites (* DIL recognises these cookies on subsequent visits because they allow DIL to remembers you.

Cookies come in many forms, we have set out the main types below:

  • FIRST AND THIRD-PARTIES COOKIES: whether a cookie is first-party or third-party refers to the domain placing the cookie. First-party cookies are those set by a website that is being visited by the user. Third-Party cookies are cookies that are set by a domain other than that of the website being visited by the user. If a user visits a website and another entity sets a cookie through that website, this would be a third-party cookie. If you go to a web page that contains embedded content, you will be sent cookies from these websites. DIL does not control the setting of these cookies, so please check the third- party websites for more information about their cookies and how to manage them.
  • PERSISTENT COOKIES: these cookies remain on a user’s device for the period specified in the cookie. They have activated each time that the user visits the website that created that cookie.
  • SESSION COOKIES: these cookies allow website operators to link the actions of a user during a browser session. A browser session starts when a user opens the browser window and finishes when they close the browser window. Session cookies are created temporarily. Once you close the browser, all session cookies are automatically deleted.


If you want to delete any cookies that are already on your computer or device, please refer to the instructions for your file management software to locate the file or directory that stores cookies.

If you do not agree to the use of these cookies, please disable them by referring to your browser manufacturer’s instructions by clicking “Help” in your browser menu. Please note that by deleting our cookies or disabling future cookies you may not be able to access certain areas or features of our website.

After your initial visit to the website, we may change the cookies that DIL uses. This cookies policy will always allow you to know who is placing cookies, for what purpose and give you the means to disable them so you should check it from time to time.


Cookies fall into one or more of the categories set out below. The website uses cookies that fall into all the categories set out below:

  • STATISTICS – Google Analytics; Google Tag Manager, LinkedIn Analytics; Twitter Analytics.
  • ADVERTISING – Google Ads Conversion, LinkedIn Ads, Facebook Ads Conversion


Please note that this cookies policy does not apply to, and DIL is not responsible for, the privacy practices of third party websites which may be linked to this website.


Digital Innovation Lab